jilivoe Privacy Policy Your Information Kept Safe

Last updated: January 2026

Introduction

This privacy policy ("Policy") has been prepared by the organisation ("jilivoe", "we", "our") that operates the jilivoe platform and its associated services ("Platform"). When you register with, access, or use any of our services on jilivoe, you are considered to have given your consent to the terms of this privacy policy.

We place the highest importance on protecting the privacy of users in Bangladesh. To ensure the security of your personal information, we follow SSL encryption and other industry-standard security measures. This policy provides complete transparency about the nature, purpose, and methods of our data collection, as well as your rights.

Before reading this privacy policy, please confirm that you are 21 years of age or older. You are also encouraged to read our Terms and Conditions and Responsible Gaming Guidelines.

1 Information We Collect

1.1 Registration and Identity Information

When you create an account on jilivoe, we collect the following information:

Full name (in Bengali or English format)
Date of birth (for age verification purposes — for users aged 21 and above only)
Email address
Mobile number
Password (stored in encrypted form, never in plain text)
National ID card or passport number (where applicable for identity verification)

1.2 Financial and Payment Information

For the purpose of processing transactions and financial security, we may collect the following information:

bKash, Nagad, Rocket, or Upay mobile wallet number
Bank account details (where applicable)
Transaction history and amounts
Deposit and withdrawal dates and times

Please note: we do not store full Visa or Mastercard card numbers. Payment processing is completed through a secure third-party gateway.

1.3 Usage and Behavioural Information

While you use the platform, we automatically collect the following information:

IP address and device identifier
Browser type and version
Operating system
Pages visited and session duration
Gaming history (game name, bet amount, win/loss record)
Login time and logout time
Information collected through cookies and similar tracking technologies

1.4 Communication Information

When you contact our support team via live chat or email, the details of that conversation may be recorded. This is used for the purpose of improving service quality and resolving disputes.

2 Purpose of Using Information

2.1 Service Operation and Improvement

jilivoe uses the information collected for the following purposes:

Creating, managing, and verifying your account
Processing deposits, withdrawals, and other financial transactions
Providing bonuses, promotions, and VIP benefits
Personalising your gaming experience and offering suggestions based on your preferences
Technical development and maintenance of the platform
Providing 24/7 customer support in Bengali

2.2 Security and Legal Compliance

Preventing fraud, money laundering, and other unlawful activities
Verifying user identity and age
Enforcing responsible gaming policies and identifying risky behaviour
Complying with applicable laws and regulations
Retaining information as required for legal claims or dispute resolution

2.3 Communication and Marketing

With your consent, we may send you promotional offers, bonus updates, introductions to new games, and important platform-related notifications. You may opt out of marketing communications at any time.

3 Information Sharing and Third Parties

3.1 Sharing Information with Third Parties

jilivoe does not sell, rent, or exchange your personal information to third parties. However, we may share information in the following limited circumstances:

Payment processors: With payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
Game software providers: With providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt to enable gameplay.
Analytics services: For the purpose of evaluating platform performance and user experience.
Legal authorities: Where applicable, in accordance with a court order or government directive.

All of the above third parties are contractually bound to keep your information confidential and agree to use it only for the specified purpose.

3.2 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the transferred data remains protected in accordance with the standards described in this privacy policy and complies with applicable international data protection standards.

4 Data Security Measures

4.1 Technical Safeguards

jilivoe follows industry-standard technical measures to keep your information secure:

All data transmissions secured through 256-bit SSL/TLS encryption
Passwords are hashed using bcrypt or an equivalent algorithm
Sensitive data stored in encrypted form in the database
Regular security audits and vulnerability testing are conducted
Firewalls and intrusion detection systems are active

4.2 Access Controls

Access to your personal information is granted only to those staff members for whom it is essential to their work. All staff are bound by confidentiality agreements and receive regular training on data protection.

4.3 Steps in the Event of a Security Breach

Should a data breach occur, we will notify affected users as quickly as possible and take all necessary steps to bring the situation under control. Relevant authorities will also be informed depending on the nature and severity of the incident.

5 Cookies and Tracking Technologies

5.1 Use of Cookies

The jilivoe platform uses the following types of cookies:

Essential cookies: To ensure the core functionality of the platform, such as maintaining login sessions.
Functional cookies: To remember your language preference, account settings, and game preferences.
Analytics cookies: To evaluate platform usage and performance.
Marketing cookies: To display relevant advertisements and offers (with your consent only).

5.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. Please be aware that disabling certain cookies may cause some features of the platform to not work correctly.

6 Data Retention Period

6.1 Retention Policy

jilivoe retains your personal information only for as long as necessary. Specifically:

Information for active accounts is retained for the duration of the account service period.
Financial transaction records may be retained for an extended period in accordance with legal and regulatory requirements.
Even after an account is closed, some information may be retained for a specified period for fraud investigations or legal claims.
Marketing-related information is deleted promptly after you withdraw your consent.

7 User Rights

7.1 Your Rights Regarding Your Information

As a jilivoe user, you retain the following rights:

Right of access: The right to request information about what data we hold about you.
Right to rectification: The right to request correction of inaccurate or incomplete information.
Right to erasure: The right to request deletion of your information in certain circumstances (the "right to be forgotten").
Right to restrict processing: The right to object to the processing of your information in certain circumstances.
Right to data portability: The right to receive your information in a structured, commonly used format.
Right to withdraw consent: The right to withdraw consent given for marketing communications at any time.

7.2 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via 24/7 live chat or write to us by email. We will generally respond to your request within 30 working days. In some cases, such as complex requests or those involving a large volume of information, this period may be extended to two months.

8 Protection of Minors

8.1 Age Restriction

jilivoe strictly operates for users aged 21 and above only. We do not knowingly collect or store information from minors. The age verification process at registration is mandatory.

If it comes to our attention that a person under the age of 21 has created an account, we will immediately close that account and delete all associated information. If you believe that a minor is using our platform, please contact us.

9 Changes to the Policy

9.1 Update Process

jilivoe reserves the right to update this privacy policy as needed. For any significant changes, we will notify you via email notification or a clear notice on the platform. The revised policy will take effect from the date it is published.

If you continue to use the platform after changes have been made, you will be considered to have given your consent to the updated policy. We therefore recommend that you visit this page regularly.

10 Contact Us

Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights relating to your information, please contact us:

Email: [email protected]

Live Chat: 24/7 Bengali support — directly via live chat on the platform

Our team is active seven days a week, twenty-four hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).

Related Policies

Please also read the following policies alongside this privacy policy:

Terms and Conditions — overall terms for using the platform
Responsible Gaming Guidelines — About safe gaming habits
FAQ — Common questions and answers

jilivoe's Privacy Policy