🛡️ Safe Gaming

jilivoe Responsible Gaming
Your safety is our priority

Gaming is for fun — not for problems. jilivoe helps you build safe and healthy gaming habits.

For ages 21 and above only

The jilivoe platform is for adults aged 21 and above only. Age verification is mandatory during registration. We do not allow minors to game under any circumstances and make no exceptions on this. If you know that a minor is using this platform, please inform our support immediately.

What responsible gaming is and why it matters

Responsible gaming means enjoying gaming as a healthy form of entertainment — not as a source of financial or mental problems. jilivoe believes online gaming should be fun and exciting, but it should never take over other important areas of your life.

On our platform you have the ability to control how much money you deposit and how long you play. By using these tools you can make sure gaming has a positive role in your life.

We want every player to know their limits and enjoy themselves within those limits. Responsible gaming is not a weakness — it is the greatest strength of an aware player.

Keep in mind

  • Gaming is for entertainment, not a guaranteed way to earn money
  • Only spend money you can afford to lose
  • Set a budget for yourself and stick to it
  • Do not increase your bets to recover losses
  • Set time limits and take breaks
  • Do not forget to spend time with family and friends

Protection tools at your fingertips

jilivoe has given you several effective tools to keep your gaming in check. These can be changed at any time from your account settings or activated with the help of support.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Reducing a limit takes effect immediately. Increasing a limit requires support approval and takes effect at least 24 hours later.

Time-Out

Temporarily pause your account for anywhere from 1 day to 6 weeks. During this time it will not be possible to log in or place bets. Short breaks are good for mental wellbeing.

Self-Exclusion

If you feel gaming is getting out of your control, activate self-exclusion. Once activated, your account can be kept closed for anywhere from 6 months to permanently.

Gaming History

View a detailed history of all your bets, deposits, and withdrawals at any time. Understanding your own gaming patterns is the first step toward responsible play.

Session Time Alert

After you have been playing for a set amount of time, jilivoe will automatically alert you. This will remind you that it is time to take a break.

Account Verification

Age and identity verification is our mandatory process. It ensures the protection of minors and maintains the security of your account.

Warning signs of problem gaming

If any of the following apply to you, get support right away or activate self-exclusion.

  • You are spending money needed for essentials (rent, food, medicine) on bets
  • You keep increasing your bets to try to recover losses
  • You feel restless or anxious when you cannot stop gaming
  • You are hiding your gaming from family and friends
  • Gaming is affecting your work or studies
  • You are taking loans or borrowing money from others to place bets
  • You feel irritable or frustrated when you cannot play
  • You have tried repeatedly to cut back on gaming but have not been able to

Protect yourself

If gaming becomes a problem, taking action quickly is the best solution. Follow these steps:

1

Assess yourself honestly

Evaluate yourself using the warning signs list above. Acknowledging the problem is the first step.

2

Activate the tools

Turn on a deposit limit or time-out. It will take effect right away.

3

Contact support

Speak in Bengali on jilivoe's 24/7 live chat. Our team will help you with complete confidentiality.

4

Take self-exclusion if needed

For long-term problems, self-exclusion is the most effective solution.

How to activate the protection tools

The responsible gaming tools on jilivoe are easy to use. Each step is detailed below:

Setting a Deposit Limit

Log in to your account and go to the "Responsible Gaming" menu under "Account Settings". There you will find options to set daily, weekly, and monthly deposit limits. The minimum deposit at jilivoe is ৳200. You can set a limit even lower than that if you wish. Reducing a limit takes effect immediately, but increasing one requires a 24-hour wait.

Activating a Time-Out

Select the time-out option from the "Responsible Gaming" settings. You can choose any period from 1 day, 3 days, 1 week, 2 weeks, or 6 weeks. Once a time-out is active, it will not be possible to log in to the account or place any bets or deposits. It cannot be cancelled before the time-out period is complete.

Self-Exclusion

Self-exclusion is a serious step and is for the most difficult situations. You can close your account for 6 months, 1 year, 3 years, or permanently. If you wish to take this step, contact our 24/7 live chat directly. During self-exclusion, refrain from opening a new account — this is a violation of the rules.

Need help?

Our support team is ready to help in Bengali 24 hours a day, 7 days a week.

24/7 Live Chat

Get instant help at any time

Email Support

[email protected]

Fast Response

With complete confidentiality

Your information will be kept completely private. Asking for help is a sign of strength.

Protection for minors

jilivoe does not allow minors to use the gaming platform under any circumstances. Our verification process ensures that only individuals aged 21 and above can create an account and play games.

If there are children or teenagers in your home, take the following steps:

  • Use a password lock on your device
  • Keep parental controls enabled on your browser
  • Do not leave your device unattended while logged in to the jilivoe app or website
  • Do not share your login details with anyone
  • If you have any suspicion, inform our support immediately

21+

For ages 21 and above only. Age verification is mandatory.

Build healthy gaming habits

A few simple habits can keep your gaming experience enjoyable and safe at all times.

Set goals

Before you play, decide how long you will play and the maximum you will spend. Stick to those limits.

Take regular breaks

Take at least a 10 to 15 minute break every hour. Get up, walk around, drink some water.

Stick to your budget

Only use money you have set aside for entertainment. If you lose, do not try to recover it.

Keep balance

Make time for family, friends, exercise, and other hobbies. Gaming is one part of life, not everything.

Questions about responsible gaming

The jilivoe platform is for adults aged 21 and above only. Age is verified during the registration process. Minors are strictly prohibited from creating accounts or playing games.

Log in to your jilivoe account and go to the "Responsible Gaming" section under "Account Settings". There you will find options to set daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately. Contact our live chat for assistance.

Self-exclusion can be taken for 6 months, 1 year, 3 years, or permanently. It cannot be cancelled before the chosen period ends. Once the period is over, you will need to contact support to reactivate your account and go through a cooling-off period.

Yes, your account balance will be fully protected during a time-out. Only logging in and placing bets will be disabled. Once the time-out period ends, you will be able to log in and make withdrawals as normal.

Speak directly in Bengali via jilivoe's 24/7 live chat. Our team will assist you with complete confidentiality and help you take the necessary steps. You can also reach us by email at [email protected].

Yes, all of jilivoe's responsible gaming tools — deposit limits, time-out, session alerts, and self-exclusion — are completely free to use. There is no charge for using them.

Enjoy gaming responsibly

A safe and enjoyable gaming experience at jilivoe is waiting for you. Stay with us and play responsibly.

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